Multichannel Customer Experience
Taking care of our clients is an artform
We put the customer at the centre long before their voice could be freely expressed on social media and other outlets.
No one knows better than us not just how to listen to them but to anticipate them, providing the attention and tools required to take care of them in any situation.
Customer Experience Management
Before it became a trend, then an essential phase, we already considered the customer experience to be a revelation which was key to our activities. Trailblazers? No, just born listeners!
Customer Care
“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
[Mahatma Gandhi]
Inbound and Outbound Contact Centres
From and to the customer. Our contact centre is the cornerstone of an essential activity: giving a voice to consumers, products and future trends.
Call Centre Outsourcing
As well as the quality of the message, it is the tone in which it is expressed which makes the difference. Sometimes an authoritative voice is needed, sometimes a professional one; but what is always needed is the ability to convey clear messages and collect precise, measurable feedback.
Chat Support
The quickest way to answer customer questions and queries and solve their problems?
Count on web chat.
Note that this is also useful for measuring satisfaction in the service offered.
Surveys
“Customers who complain are the company’s best friends. A complaint alerts the company to a problem that is probably losing customers and hopefully can be fixed.”
[Philip Kotler]
CAWI/CATI
Whether CAWI or CATI, our interviews leave nothing to chance.
Certified CRM, technologies and professionals are the best response to any requirement you might have.
Customer Satisfaction Surveys
Knowing how satisfied or unsatisfied customers are is crucial.
To improve, to make adjustments, to establish contact and to renew it.
Each customer’s is much, much more than an opinion.
Mystery Shopping
There is nothing better than an infiltrator ... To find out the actual quality of a product/service or the staff responsible for supplying it!
A professional, incognito, playing the role of the most demanding customer imaginable.
Us acting for you.
Freephone Number
A direct line, always available. Perfect for reducing the distance between a company and its customers.
An essential service, but only when it is equally professional.
