We
have a contact center with over 50 computer stations.
Our activities cover Outbound services:
 Customer
satisfaction interviews;
Appointment
diary management;
Opinion
and motivational polls;
Data
cleaning and target profiling;
Direct
mailing campaign support.
and Inbound services:
Help
desk;
Technical
support;
Management
of free phone lines;
Competition
office;
Collection
of entries for courses and events.
Our multilingual staff is skilled to manage activities
and projects in complex markets both in Italy and Europe
and each member is trained to meet the highest quality
standards.
Highly qualified standards are the basis of our employees´ recruitment
and training.
Accurate selection screenings and simulation of real
telephone calls enable us to identify and to integrate
our staff in relation to the typology of the required
phone activity. Furthermore, the supervision of a Psychologist
allows us to exactly identify the correct correlation
with the required profile and the applicant.
The Training process is both specific (integration) and
permanent (case solving, customer communication, stress
management, motivational testing). Training activities
are defined and implemented with day-to-day interaction
between the project Team Leaders and a Psychologist.
Periodical or specially created reports are drawn up
for the different stages of telephone-based activities.
This gives Clients the opportunity of experiencing directly
the high degree of Transparency with which we work.
A modern and friendly working environment, equipped with
the latest computer solution, together with a deep sensibility
to safety and comfort are proofs of our attention to
continuously improve our services quality. |
